Reimbursement Information

KEW is committed to empowering you with the most conclusive information necessary to determine your patients’ treatment path. With that in mind, we work with you and your patients to help facilitate payment. Currently, KEW accepts most major insurers as well as Medicare.

If a claim is denied, KEW will work to obtain coverage and will assist in pursuing appeals on your patient’s behalf to minimize the financial burden. A Financial Assistance Program is also available for patients who qualify.

Making it simple, at each step:

  1. You place an order for one of the CANCERPLEX® tests and provide all necessary patient insurance information on the requisition form.
  2. Once results are delivered to you, KEW bills the patient’s insurance company for the test. Processing times may vary between insurance carriers. During this period, the patient may receive an Explanation of Benefits (EOB). This is not a bill and will explain the portion of the cost that is being covered by the insurer.
  3. If the patient’s insurance company denies coverage, KEW will work on the patient’s behalf to obtain coverage and will assist in appealing, if necessary, to minimize the financial burden.
  4. Once approved, KEW will receive payment from the insurer. Depending on the terms of coverage, the patient may have financial responsibility for payment of applicable co-payments, co-insurance or a deductible.

Call 855.225.4068 and press 1 with any questions or find more answers in our physician FAQ.